How do you get time for creative thinking? How can you ask someone to make some creative effort? How do you stop someone from being persistently negative? How do you encourage people to look at the benefits of an idea? How do you express your intuition and gut feeling in a serious meeting?
Used with well-defined and explicit Return On Investment success in corporations worldwide, Six Thinking Hats is a simple, effective parallel thinking process that helps people be more productive, focused, and mindfully involved. A powerful tool set, which once learned can be applied immediately!
You and your team members can learn how to separate thinking into six clear functions and roles. Each thinking role is identified with a colored symbolic "thinking hat." By mentally wearing and switching "hats," you can easily focus or redirect thoughts, the conversation, or the meeting.
For the sake of completeness I shall give a simple overview of the method here:
WHITE HAT
Think of white paper, which is neutral and carries information. The white hat has to do with data and information.
- What information do we have here?
- What information is missing?
- What information would we like to have?
- How are we going to get the information?
When you ask for a white hat thinking at a meeting you are asking those present to put aside the proposals and arguments and to focus directly on the information. For the moment everyone at the meeting looks to see what information is available, what is needed, and how it might be obtained.
YELLOW HAT
Think of sunshine. The yellow hat is for optimism and the logical view of things. The yellow hat looks for feasibility and how something can be done. The yellow hat looks for benefits—they must be logically based.
- This might work if we moved the production plant nearer to the customers.
- The benefit would come from repeat purchases.
- The high cost of energy would make everyone more energy efficient.
The black hat is much more natural than the yellow hat because we need to avoid mistakes and danger for survival. Yellow hat thinking often requires deliberate effort. Benefits aren't always immediately obvious and we might have to search for them. Every creative idea deserves some yellow hat attention.
BLACK HAT
Think of a stern judge wearing black robes who come down heavily on wrongdoers. The black hat is the caution hat. The black hat prevents us from making mistakes, doing silly things, and doing things which might be illegal. The black hat is for critical judgment. The black hat points out why something cannot be done. The black hat points out why something will not be profitable.
- The regulations do not permit us to do that.
- We do not have the production capacity to meet that order.
- When we tried a higher price, the sales fell off.
- He has no experience in export management.
Mistakes can be disastrous. No one wants to make mistakes or do silly things. So the black hat is very valuable. It is the most used hat and possibly the most useful hat. At the same time it is very easy to overuse the black hat. Some people feel that it is enough to be cautious and negative and that if you prevent all mistakes then everything will be fine. It is easy to kill creative ideas with early negativity. Wine is fine but overuse of alcohol can turn you into an alcoholic. It is the same with the black hat. The hat is very valuable but overuse of it can be a problem.
RED HAT
Think of red and fire and warmth. The red hat has to do with feelings, intuitions, hunches, and emotions. In a serious meeting you are not supposed to put forward your emotions, but people do this by distinguishing their emotions as logic. The red hat gives people permission to put forward their feelings and intuitions without apology, without explanation, and without any need to justify them.
- Putting on my red hat, this is what I feel about the subject.
- My gut-feeling is that it will not work.
- I don't like the way this is being done.
- My intuition tells me that prices will fall soon.
Because the red hat signals feelings as such, they can come into the discussion without pretending to be anything else. Intuition may be a composite judgment based on years of experience in the field and may be very valuable even if the reason behind the intuition cannot be spelled out consciously. It should also be said that intuition is not always right, and it can be wrong. It is sometimes valuable to get feelings out into the open.
GREEN HAT
Think of vegetation and rich growth. The green hat is for creative thinking. The green hat is for new ideas. The green hat is for additional alternatives. The green hat is for putting forward possibilities and hypotheses. The green hat covers provocation and movement. The green hat requires creative effort.
- We need some new ideas here.
- Are there any additional alternatives?
- Could we do this in a different way?
- Could there be another explanation?
The green hat makes it possible to ask for creative effort. The green hat makes time and space available for creative thinking. Even if no creative ideas are forthcoming, the green hat asks for the creative effort.
BLUE HAT
Think of the sky and an overview. The blue hat is for the process control. The blue hat thinks about the thinking being used. The blue hat sets the agenda for thinking. The blue hat suggests the next step in the thinking. The blue hat can ask for other hats. The blue hat asks for summaries, conclusions, decisions. The blue hat can comment on the thinking being used.
- We have spent far too much time in looking for someone to blame.
- Could we have a summary of your views?
- I think we should take a look at the priorities.
- I suggest we try some green hat thinking to get some new ideas.
The blue hat is usually used by the chairperson or the organizer of the meeting, but other participants can put forward suggestions. The blue hat is for organizing and controlling the thinking process so that it becomes more productive. The blue hat is for thinking about thinking.
INSTEAD OF ARGUMENT
The Western tradition or argument insists that we try to move forward by means of position taking and judgment. "A" has a point of view and "B" disagrees. The ensuing argument is supposed to give adequate exploration of the subject. Too often the protagonists get locked into their positions and become more interested in winning or losing the argument than in exploring the subject.
The six hats method allows you to get right away from the argument in order to get a more productive discussion. Both "A" and "B" can wear the black hat at the same time to find out the dangers. Both "A" and "B" can wear the yellow hat to explore the benefits. Both "A" and "B" can wear the green hat to open up possibilities. Instead of adversarial thinking, there is cooperative exploration. That is why the method has been so eagerly up by those who have to run meetings. At last, there is a way of breaking free from the traditional argument system.